What does customer-centricity mean to us?

by Denys Ubizskyy, Chief Sales Officer at Netminds

Netminds' business can be summed up in one sentence — we provide IT specialists. Most often, our experts serve as an extension of the client’s in-house team of engineers. But is it really that simple? Not quite. We work with a wide range of clients — from startups and small businesses to large enterprises — each with unique needs, different industries, and operational structures. Meeting these diverse requirements while ensuring high client satisfaction calls for a flexible and personal approach.

𝐕𝐚𝐫𝐢𝐞𝐭𝐲 𝐨𝐟 𝐜𝐥𝐢𝐞𝐧𝐭 𝐧𝐞𝐞𝐝𝐬

Some clients need just one 𝐬𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐝𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫, 𝐰𝐞𝐛𝐦𝐚𝐬𝐭𝐞𝐫, 𝐨𝐫 𝐭𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐬𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 to maintain their system or manage a small-to-mid-size business project. In such cases, selecting the right person is crucial, as this specialist will inevitably become an integral part of the business.

Others require a 𝐥𝐚𝐫𝐠𝐞, 𝐝𝐢𝐯𝐞𝐫𝐬𝐢𝐟𝐢𝐞𝐝 𝐭𝐞𝐚𝐦 of more than a 𝐡𝐮𝐧𝐝𝐫𝐞𝐝 𝐬𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭𝐬 at Netminds — including software engineers, data engineers, QA experts, managers, infrastructure engineers, and others. These are often mid-to-large-size enterprises with more complex IT needs.

“𝐀𝐥𝐥 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐚𝐫𝐞 𝐞𝐪𝐮𝐚𝐥𝐥𝐲 𝐢𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐭” – this is the principle we stand by. Whether you need one developer or a hundred, every client receives 𝐭𝐡𝐞 𝐬𝐚𝐦𝐞 𝐡𝐢𝐠𝐡 𝐥𝐞𝐯𝐞𝐥 𝐨𝐟 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐚𝐧𝐝 𝐚𝐭𝐭𝐞𝐧𝐭𝐢𝐨𝐧. Some require help with careful evaluation and guidance during hiring. Others handle the selection themselves but value speed, access to a large talent pool, and contractual flexibility.

𝐃𝐢𝐟𝐟𝐞𝐫𝐞𝐧𝐭 𝐜𝐨𝐧𝐭𝐫𝐚𝐜𝐭𝐮𝐚𝐥 𝐦𝐨𝐝𝐞𝐥𝐬

With 𝟐𝟎+ 𝐲𝐞𝐚𝐫𝐬 𝐢𝐧 𝐈𝐓 𝐬𝐭𝐚𝐟𝐟𝐢𝐧𝐠, we understand that different clients require different levels of involvement and control over their teams.

• 𝐇𝐨𝐮𝐫𝐥𝐲 𝐑𝐚𝐭𝐞 𝐌𝐨𝐝𝐞𝐥: Netminds 𝐭𝐚𝐤𝐞𝐬 𝐜𝐚𝐫𝐞 𝐨𝐟 𝐞𝐯𝐞𝐫𝐲𝐭𝐡𝐢𝐧𝐠: recruitment, salaries, benefits, vacations, sick leave, office space, hardware, and administration. The client simply pays an hourly rate for each working hour 𝐰𝐢𝐭𝐡𝐨𝐮𝐭 𝐰𝐨𝐫𝐫𝐲𝐢𝐧𝐠 about the operational details.

• 𝐅𝐥𝐞𝐱𝐢𝐛𝐥𝐞 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐌𝐨𝐝𝐞𝐥: Clients have 𝐟𝐮𝐥𝐥 𝐜𝐨𝐧𝐭𝐫𝐨𝐥 𝐨𝐯𝐞𝐫 𝐜𝐨𝐬𝐭𝐬, selecting services à la carte to match their specific needs. The fees for selected services are added on top of the specialist’s salary, and the client manages the specialist as their own in-house employee. This model is ideal for clients who know exactly what they need and want to be involved and keep the setup as 𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐭 𝐚𝐧𝐝 𝐜𝐨𝐬𝐭-𝐞𝐟𝐟𝐞𝐜𝐭𝐢𝐯𝐞 as possible.

Whichever model the client prefers, they face 𝐬𝐢𝐠𝐧𝐢𝐟𝐢𝐜𝐚𝐧𝐭𝐥𝐲 𝐟𝐞𝐰𝐞𝐫 𝐨𝐛𝐥𝐢𝐠𝐚𝐭𝐢𝐨𝐧𝐬 toward the employee and us as a vendor compared to traditional in-house hiring.

𝐅𝐥𝐞𝐱𝐢𝐛𝐥𝐞 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐨𝐩𝐭𝐢𝐨𝐧𝐬

We provide added value to our clients through a combination of 𝐜𝐨𝐫𝐞 𝐚𝐧𝐝 𝐨𝐩𝐭𝐢𝐨𝐧𝐚𝐥 𝐬𝐞𝐫𝐯𝐢𝐜𝐞𝐬, offering flexibility in building and managing their teams.

𝐓𝐡𝐞 𝐜𝐨𝐫𝐞 𝐬𝐞𝐫𝐯𝐢𝐜𝐞𝐬 include: 

• Employment, legal & payroll management, 

• Core HR services, 

• A dedicated account manager as a single point of contact.

𝐎𝐩𝐭𝐢𝐨𝐧𝐚𝐥 𝐬𝐞𝐫𝐯𝐢𝐜𝐞𝐬, chosen by the client, include: 

• Personal or shared office desk for their team;

• Hardware along with an IT security service;

• Health insurance & sports benefits for employees;

• Extra HR care;

• and any other needs the client might have.

Clients also decide whether to 𝐩𝐚𝐲 𝐚 𝐫𝐞𝐜𝐫𝐮𝐢𝐭𝐦𝐞𝐧𝐭 𝐟𝐞𝐞 to have the possibility to hire a specialist directly whenever needed or let 𝐍𝐞𝐭𝐦𝐢𝐧𝐝𝐬 𝐜𝐨𝐯𝐞𝐫 𝐫𝐞𝐜𝐫𝐮𝐢𝐭𝐦𝐞𝐧𝐭 𝐜𝐨𝐬𝐭𝐬 at the start, keeping the specialist as a Netminds employee under an NCA agreement.

𝐖𝐡𝐚𝐭 𝐬𝐭𝐚𝐲𝐬 𝐭𝐡𝐞 𝐬𝐚𝐦𝐞 𝐟𝐨𝐫 𝐞𝐯𝐞𝐫𝐲 𝐜𝐥𝐢𝐞𝐧𝐭?

Regardless of the flexibility we offer, some things never change:

• 🇩🇰𝐃𝐚𝐧𝐢𝐬𝐡 𝐫𝐨𝐨𝐭𝐬 – we are a 𝐃𝐚𝐧𝐢𝐬𝐡 𝐜𝐨𝐦𝐩𝐚𝐧𝐲 with 𝐝𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 𝐨𝐟𝐟𝐢𝐜𝐞𝐬 𝐢𝐧 𝐏𝐨𝐥𝐚𝐧𝐝 𝐚𝐧𝐝 𝐔𝐤𝐫𝐚𝐢𝐧𝐞. Over 𝟗𝟎% 𝐨𝐟 𝐨𝐮𝐫 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐚𝐫𝐞 𝐃𝐚𝐧𝐢𝐬𝐡 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬. Our management style, corporate culture, understanding of a market, client needs and even timezone reflect that.

• 𝐒𝐞𝐚𝐦𝐥𝐞𝐬𝐬 𝐢𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧 – our goal is to make 𝐲𝐨𝐮𝐫 𝐭𝐞𝐚𝐦 𝐚𝐭 𝐍𝐞𝐭𝐦𝐢𝐧𝐝𝐬 𝐟𝐞𝐞𝐥 𝐥𝐢𝐤𝐞 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐲𝐨𝐮𝐫 𝐢𝐧-𝐡𝐨𝐮𝐬𝐞 𝐭𝐞𝐚𝐦. And vice versa - make 𝐲𝐨𝐮 𝐟𝐞𝐞𝐥 𝐨𝐮𝐫 𝐬𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭𝐬 𝐚𝐫𝐞 𝐟𝐮𝐥𝐥𝐲 𝐢𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐞𝐝 𝐢𝐧𝐭𝐨 𝐭𝐡𝐞 𝐫𝐞𝐬𝐭 𝐨𝐟 𝐲𝐨𝐮𝐫 𝐭𝐞𝐚𝐦. With all the experience we have, we can easily guide you on the way to make this happen.

• 𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲 – we take it seriously. Netminds is an 𝐈𝐒𝐎 𝟐𝟕𝟎𝟎𝟏 & 𝐈𝐒𝐎 𝟐𝟕𝟕𝟎𝟏 𝐜𝐞𝐫𝐭𝐢𝐟𝐢𝐞𝐝 company (best practices for information & personal data management), a 𝐆𝐃𝐏𝐑-𝐜𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐭 𝐜𝐨𝐦𝐩𝐚𝐧𝐲, 𝐰𝐢𝐭𝐡 𝐄𝐔 𝐡𝐢𝐫𝐢𝐧𝐠 𝐚𝐝𝐯𝐚𝐧𝐭𝐚𝐠𝐞𝐬 through our Gdańsk office and 𝐃𝐚𝐭𝐚 𝐏𝐫𝐨𝐜𝐞𝐬𝐬𝐢𝐧𝐠 𝐀𝐠𝐫𝐞𝐞𝐦𝐞𝐧𝐭𝐬 to meet client needs.

Want to learn more? Reach out to us at sales@netminds.dk, and our team will be happy to assist you!